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  1. VoiceAssure Support
  2. Voice Assure Realtime

Realtime Call Actions

Several actions can be performed when on a live call. For example, when dialing numbers using the realtime dialler you can navigate through IVR options using the on-screen key pad. Keep reading to learn more about realtime call actions.

IVR Navigation

Navigate IVR systems on a live call to verify if DTMF tones are being sent correctly and calls are directing to the right agents or successfully entering passcode protected conference rooms.

To navigate an IVR system on a live call, do the following:

  1. Press the Dial
    Figure 1. Show/Hide Dial-pad Button

  2. Click any number using the onscreen dial-pad in order to navigate through an IVR in realtime.
Result: The corresponding DTMF (Dual-tone Multi-frequency) tone will be sent for each number that is clicked.

Call Mute

To mute the audio on a call, do the following:
  1. Press the Mute
  2. Press the Mute
    Figure 2. Call Mute Button

Result: The called party will not be able to hear your voice again until you UN-mute the call. During this time you will still be able to hear the audio from called party.

Call Hold

To place a call on hold, do the following:
  1. Press the Call Hold
  2. Press the Call Hold
    Figure 3. Call Hold Button

Result: The called party will be placed on hold. You will be unable to hear the called party and they will be unable to hear you.

Terminating a Call

To terminate a call at any stage press the Cancel Call
  1. Press the Cancel Call
    Figure 4. Cancel Call Button

Result: A 'Call Terminating' message will appear when you have Canceled/Hung up the Call.

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