The Actions column is available on many dashboards and locations throughout
the platform. Depending on where you are on the platform there may be one or more actions
that will be available for you to perform on your numbers, test configurations, rolling
tests or campaigns.
Batch Tests
Use batch tests to run a set of connection tests in quick succession to determine a
number's connectivity rate.
Note: Batch tests can be performed from any place where you can see
numbers that have the Batch Test icon highlighted in the
Actions column. If the icon is not highlighted this means
that running batch tests is not an option.
Tip: To perform batch testing on several numbers at once you
can use Bulk Actions.
To perform a batch test, do the following:
Use the search bar or the filters provided if necessary to search for the number you
wish to batch test.
Click the Batch Test Icon to reveal the test setup dialog box (the icon is located in
the Actions column on the right of the table)
Choose the amount of tests you would like to perform on the number followed by the
amount of time (offset) you would like to pass between each test.
Note: Offset time is
measured in minutes.
You have completed the task.
Results: When the tests have been completed you will receive an email from
alert@spearline containing the test results.
Redial a Number
The re-dial function is helpful for troubleshooting numbers in realtime and is available
from the Actions column on all reporting dashboards. This includes the Voice Assure
Realtime Reporting Table.
To re-dial a number, do the following:
Use the search bar and filters provided to find the number you wish to dial.
Click the Redial Icon for that number (this is located in the Actions column
on the right of the table).
Your task is complete.
Result: The Voice Assure Realtime softphone will appear in an overlay on the
screen and the number will begin to dial.
Call Recordings
Download or Listen to any call recording once a call is complete.
Tip: To search for a call recording, ensure the 'Recording'
column is added to your dashboard so you can see the Speaker Icon . This is done using
the Add/Remove Data Columns feature.
To download, or listen to a call recording, do the following:
Open the reporting table containing the test call you want to listen to.
Search for the number of the test call.
Click the Speaker Icon to listen to the recording (this can be located in the
Recording column if you're viewing the Analytics Dashboard, or the
Actions column if you're viewing within the Voice Assure Realtime
module).
Tip:
Voice Assure Realtime: If the Speaker Icon is Grey it means that the recording has not uploaded yet. Wait
a few minutes and check again. Tip:If the call state returns as 'Busy' a call recording may not be
available.
Voice Assure In-Country: If you're unable to see the 'Recording'
column on your dashboard please ensure that you have made the 'Recording'
column visible in the Add/Remove columns section.
Click the PlayVertical Ellipsis Iconon the right of the player to find the download option to save the file on your
computer or laptop.
Results: Your call recording will open up in a new tab where you can listen and
scrub through the recording or download it if needed.Figure 1. Media Player
Figure 2. Download Option
Bulk Actions
Bulk actions are the most efficient way to perform the same action on several numbers at
one time as opposed to completing the same action multiple times.
Note: Bulk actions can only be performed from within the Numbers module.
You can perform a bulk action to complete tasks like:
Delete multiple numbers at the same time.
Batch test multiple numbers at the same time.
Snooze alerts on multiple numbers at the same time.
To use a bulk action, do the following:
Navigate to the Numbers module of the platform.
Click the checkbox next to each number(s) that you want to apply the action to (If you
would like to select every number on the page, click on the checkbox in the header of
the column).
After selecting the number(s) you will notice several actions appear above the number
table. Choose the action you wish to perform and follow the on-screen prompts to
complete your task.
Your task is now complete.
View
View further information relating to a timegroup or campaign by clicking the View
icon.
Note: More information is available to view any place where you can see
the View Icon. Campaigns are available to search and view on the main page of the campaigns module. To
search and view time groups you will need to select the Time Groups
Example: To view more information on a campaign, do the following:
Navigate to the Actions section of the Campaigns module.Figure 3. Navigation to Campaign 'Actions'
Use the search bar and filters provided to find the campaign you wish to view, edit
or delete.
Navigate to the Campaigns module of the platform.
Choose the action you wish to perform on your campaign from the available
options.
Clicking the View Icon will reveal the campaign summary window.
When done, click the Close
Schedule
Schedule various tasks for automation.
Note: Scheduled automation is available anywhere where you can see the
Schedule Icon.
in the
Actions column. If the icon is not highlighted 
this means
that running batch tests is not an option.
Note: Offset time is measured in minutes.
for that number (this is located in the Actions column
on the right of the table).
. This is done using
the Add/Remove Data Columns feature.
it means that the recording has not uploaded yet. Wait
a few minutes and check again. Tip:
If the call state returns as 'Busy' a call recording may not be
available.
on the right of the player to find the download option to save the file on your
computer or laptop.
. Campaigns are available to search and view on the main page of the campaigns module. To
search and view time groups you will need to select the Time Groups
.