Welcome to the Spearline Knowledge Center

Transcriptions provide a copy of all interactions in text format and presents each captured segment on a map which illustrates at which point of the IVR each prompt was present.

1. From the dashboard module of the platform, select the IVR View dashboard (this is nested in a tab which can be located along the top of the page).
2. Choose the campaign and number you wish to view from the drop-down menus available at the top left of the page.
3. If more than one date is available, please select the date which corresponds to the transcriptions you wish to view. All dates are presented along the top of the screen for selection. The most recent will be highlight in blue on the left.

   Figure 1. Navigation to IVR Map
   

   

   
   

4. Your chosen map will be presented along with all transcriptions.

   Figure 2. IVR Map View
   
   

5. Your task is complete.