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  2. Admin

User Roles (Access Rights)

User roles are used to grant different levels of platform access to users. Use these to restrict access to various parts of the platform.

Each company has a set of user roles which they can assign to each user. This system of authorization can restrict user access on different areas of the platform based on access rights associated to each role.

Note: If a user tries to access part of the platform that they are not authorized to use they will receive an error message on screen.
Note: You can change the access rights for a user at any time.
Permissions Explanation

Full Access

 Full Access provides a complete level of access into the voice assure platform, this user can access the full suite of functionality across both Voice Assure and Realtime. With the ability to:
  • View and create Dashboards.
  • Review and add numbers for testing.
  • Review and Create Campaigns.
  • Create & Schedule Reports.
  • Use the Voice Assure Realtime platform and report related functions.
  • Use Admin to add new users and set their access rights level.

Realtime Access
Realtime Access provides a user with an access level restricted to the Voice Assure Realtime application only. With the ability to:
  • Dial Numbers Manually.
  • Listen to audio.
  • Download Audio.
  • Redial.
  • Review Reporting Table (and export csv).
  • Access to the Dashboard to view Voice Assure Realtime testing results.

Reporting Access
Reporting Access provides a very limited access. With the ability to:
  • View testing results through the Dashboard.
  • Create and schedule reports.

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