Download the original audio that was used for the transcription of each
node.
To download transcription audio for any node, do the following;
From the dashboard module of the platform, select the IVR
View dashboard. This is nested in a tab which can be located
along the top of the page.
Choose the campaign and number from the drop-down menus as illustrated
below.
If more than one date is available, please select the date which corresponds to
the transcriptions you wish to view.
Figure 1. Navigation to IVR Map
Using your mouse or trackpad, right-click within any transcription node and
then click the Download Audio button that appears.
Figure 2. Reveal Download Option
Click the Play button to listen to the recording in the
web player or click the Vertical Ellipsis Iconon the right of the player to find the
download option and save the file to your computer or laptop.
Figure 3. Media Player
Choose where you would like to save the audio on your computer and click the
Save button to complete your task.
Figure 4. Download Audio
Your task is now complete.
Results: Your call recording will open up in a new tab
where you can listen and scrub through the recording, or download it if needed.
on the right of the player to find the
download option and save the file to your computer or laptop.
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