Map a specific conference number to be used as a Direct Dial-in number
(DDI).
Note: Ensure at least one conference number is added to the Numbers section before
starting this task to map a DDI for use. See
Add Number - Conference for help with adding conference
numbers.
Remember: Each phonegroup can only have one DDI number mapped. Any numbers that
are using the same phonegroup will use the DDI that is mapped for that phonegroup.
To set or change a DDI number, do the following:
-
Navigate to the DDI module here (this is nested in a tab which is located along
the top of the page under the Numbers module).
-
Search the list using the filters provided to find the Phonegroup, Region or
Bridge you wish to map the DDI number to.
-
Click the Change DDI
-
Search for available numbers assigned to that phonegroup and use the
Radio Button
-
Select the IVR Traversal to be used on the DDI using the DDI IVR
Traversal drop-down menu.
Note: If no IVR traversal is selected for the DDI it will
revert to the IVR traversal that was set when the conference number you have
selected was first entered into the platform.
-
Click the Submit
Result: The page will return to the DDI list view
where you can search for the Phonegroup, Region or Bridge and view the DDI Number/DDI
IVR Traversal you have set.
