Inbound IVR traversals are used to automatically navigate through inbound interactive voice response systems when placing test calls.
Note: If you are creating an IVR Traversal for the SIP Trunk Long Call test type, you will only need to add the Name and Wait values, as specified in steps 2a and 2b below.
To add an inbound IVR, do the following:
Navigate to the Add IVR dialog box as outlined below.
- Click the Add IVR button to bring up the dialog box (this is located top right of the screen).
Fill out the fields in the Add IVR dialog box as outlined below.
- Name: Give your IVR traversal a name.
IVR Traversal: Choose a command to add from the drop-down
- Send DTMF's: This command is used for entering any DTMF tones you wish to send. DTMF tones can be sent for any number between 0-9, as well as the Star (*) and Hash (#) symbols.
- Wait: This command is used for entering a wait time in seconds. This is the amount of time that passes between each DTMF tone that is entered.
Value: Enter a value for your chosen command. For example, the
following IVR traversal would wait 15 seconds after the call is answered
and then send five DTMF tones.
Wait = 15Send DTMF = 2572#
Add: Click the Add button to add the
command you have created.
Result: The IVR commands you have entered will populate the IVR Preview Window underneath.
- Troubleshooting: If the IVR preview is not correct you can edit the preview by using the Clear last line button or the Clear all text button to make changes. Repeat steps b, c and d until the IVR traversal is complete.
- Description: (Optional) | Enter an optional description for your IVR.
After Save: The after save menu gives you two options to choose
- Add a new IVR: This will simply dismiss the window and add the newly created IVR Traversal
- Edit this IVR: This will add the newly created IVR Traversal while keeping the current window open to make any further edits.
- Update: Click the Update button to complete your task.
- Your task is complete.