Why didn't I get my "Reset Password" email?

Emails may be blocked for various reasons. Here are a few ways to troubleshoot should this happen to you.

In some cases, the spam filtering system on your email client might have misidentified the automated Voice Assure - Account password reset email as being spam. It's also possible that your company's servers might have blocked your email due to security firewalls.

What to do next;

First, check the Spam folder in your email inbox.
If you still do not see the email you should ask your IT administrator to allow emails from no-reply@cyara.com and then try resetting your password again.

I still haven't received my email!

If you still don't receive an email after trying the suggestions above, please Submit a Request and a support specialist will be able to assist you.

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