To delete an IVR, do the following.
Warning: Deleting an IVR that is in use will cause all test calls to numbers which
have the same IVR assigned to fail!
-
Navigate to the IVR Traversal module (this is nested
here in a tab which is located along the top
of the page under the Numbers module ).
-
If the option to choose between Inbound and Outbound IVRs is available, please
choose the appropriate option.
Tip: If you're unsure, the Inbound IVR is used in
most cases.
-
Use the search bar provided to search for the IVR you wish to delete (the
search bar can be located top left of the screen).
-
Click the Delete icon (
) to bring up the "Delete IVR" confirmation dialog box
(this is located in the "Actions" column on the right of the table).
-
Confirm that the IVR you have chosen is the correct IVR Traversal you wish to delete
before clicking OK.
Results: The IVR traversal will no longer be
available to find and will be removed from all scheduled testing.