Spearline’s interactive Slack alerts make it easy for Telecom teams to stay informed and respond to test failures promptly and efficiently. Teams can directly access critical information related to failed call samples from a Slack channel without switching between applications or tabs.
Slack alerts are now available for Spearline's standard Fail Alerts or
Follow-Up Alerts.
The Benefits of Interactive Slack Alerts
Alert interactivity for Slack channels allows users to redial numbers directly from
the alert and view recent number history, making it easier for customers to resolve
issues, saving time. Information is presented in an attractive format with the
Spearline Logo at the top.
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Interactive: Alerts are interactive, containing action buttons that
give the user the option to;
- Redial Number (Dial the number via Voice Assure Realtime directly from Slack).
- Number History (View the recent history of the number).
- Follow-Up Records (view follow-up test CDRs).
- Real-time communication: Slack allows users to send and receive messages in real time, making it an effective tool for interactive alerts, as users can respond quickly and efficiently to notifications.
- Customizable notification settings: Users can customize their notification settings to receive alerts only for specific channels or keywords, ensuring they are only notified of the most relevant information.
- Mobile apps: Slack offers mobile apps for iOS and Android, allowing users to receive alerts and respond to them on the go.
- Searchability: All the data in Slack is searchable, making it easy to find and reference past conversations, mentions, and alerts.