November Release Notes 2022
Location, location, location.
You asked, and we listened. Following demand, we’ve added ten new countries to our overall coverage, bringing the total number of nations we cover to 81.
We now support 91 Fixed Line carriers, are partnered with 159 mobile networks, and have a presence in 132 locations.
| Date | Country | Location |
| 24/01 | Egypt | Cairo |
| 04/02 | El Salvador | San Salvador |
| 21/02 | Honduras | Tegucigalpa |
| 21/02 | Qatar | Doha |
| 23/05 | Bosnia & Herzegovina | Sarajevo |
| 21/07 | Guatemala | Guatemala City |
| 21/07 | Ghana | Accra |
| 25/07 | Dominican Republic | Santo Domingo |
| 17/08 | Côte d’Ivoire (Ivory Coast) | Abidjan |
| 08/11 | Pakistan | Islamabad |
To see the full list of countries where Voice Assure coverage is available, please look at Cyara's global coverage map and accompanying table here.
Voice Assure Realtime 2.0 was Released
Introducing Provider Selection:
Voice Assure Realtime 2.0 brings with it our new provider selection feature. With this feature, users can now:
- Choose from multiple fixed-line or mobile providers when dialing numbers in-country.
- Experience exactly what your customers are experiencing when dialing phone numbers in-country, regardless of which provider they use.
- Enhance visibility into how phone numbers behave across multiple voice providers and geographical locations.
Implemented a powerful A.I. augmented with humans.
Concerning verification and monitoring, we have now automated 75% of this process using AI, with 99.9% accuracy, and we are still growing.
This process, combined with Cyara’s 24/7 team of testing support specialists, means that tests can be human-verified in cases of suspected false alarms. Results are delivered faster with reduced handling time, and our support specialists are more available for you, our customers.
Our infrastructure was upgraded.
Cyara is constantly monitoring our database closely for quality or performance issues. When we noticed that we had hit 70% of our database capacity, we decided to take the step of updating our main live database to prevent any unwanted downtime or performance-related issues.
- At 11 am on Saturday, Dec 3rd, we took the task of upgrading our main live database.
- We had a downtime of approx 42 minutes, during which you may have noticed intermittent access to some services.
The benefits of this will be;
- Reduced risk of downtime.
- Stable platform responsiveness during peak times.