Please read our FAQ section so you can find answers to our most frequently asked questions regarding Voice Assure testing. How is latency measured? The Spearline latency test replicates your customers’ call flow allowing you to quantify the amount of latency your customers’ experience. The test allows you to proactively measure and benchmark any delay, and with repeated testing, you can spot where there are variations over time. What is IVR? When running any testing with Spearline, we must use IVR (interactive voice response) Traversals to help us navigate an IVR system unattended and reach a particular point. How do audio quality tests work? Voice Assure uses DTMF tones to navigate your IVR system to a pre-loaded audio WAV file. This is then measured based on how much the signal degraded from the original. How do connection tests work? Voice Assure uses ISDN signaling to determine if a call has been answered or if there is a connection-related issue. How do I resolve microphone issues on Voice Assure Realtime? To ensure that your microphone is functioning correctly for Voice Assure Realtime, you will need to have the microphone enabled, as this is a requirement of the WebRTC technology we use. What is PESQ? PESQ stands for the Perceptual Evaluation of Speech Quality. Voice Assure uses this in its global in-country number testing. PESQ is an objective and recognized industry-standard audio quality measure that takes into consideration characteristics such as: What does the SIP Route Tester measure? The SIP Route Tester measures audio quality, CLI presentation, and DTMF (touch-tone) functionality. How do I see the CLIs used for automated tests? The CLI information is available to view from the analytics dashboard. If you cannot see the column, it can be revealed by selecting it from the ‘Add Column’ options menu. This menu is located in the outermost left column and can be seen by clicking the three horizontal lines known as a ‘Hamburger Bar’ as shown here . How does the SIP Route Tester work? Spearline SIP Route Tester is an outbound testing tool that enables the user to configure their own SIP trunks and carrier routes, allowing you to make informed decisions on your carrier’s performance when dialing out from your network in real time. Are there any restrictions on Voice Assure Realtime testing? In certain countries, there are laws in place which prevent the streaming of audio. This affects Spearline as we use WebRTC technology (Web Real-Time Communication) which requires a two-way audio stream to run correctly. Are there any custom reporting features on the dashboard? You can drill down into your reports using different tabs on your dashboard. These can then be saved to provide a custom dashboard with the metrics you most want to analyze. Watch the 'Did You Know' video here to learn more. Why do I need a time group? Creating a time group and assigning it to a number allows you to automate test calls to that number at regular intervals to measure quality, connectivity, and post-dial delay. Watch the 'Did You Know' video here to learn more. What is Voice Assure? Voice Assure is a tool that will help you proactively monitor your global toll and toll-free numbers, allowing you to optimize customer experience and communications leading to business growth. Watch the 'Did You Know' video here to learn more. What is Voice Assure Realtime? Voice Assure Realtime puts the control in your hands and lets you test your numbers anytime, anywhere, using local in-country telephone lines which are connected to the PSTN. Watch the promotional video here to learn more. What is the longest call duration on Voice Assure Realtime? The longest call duration is 2 mins. Once the duration hits 2 mins, it will automatically disconnect you from the call. What are number restrictions? Telecom operators can implement restrictions in certain countries for various reasons. This can affect Spearline customers from time to time when trying to dial numbers in-country. Spearline lists known restrictions that you can view at any time. If you see the call description ‘Restricted number format’ added to your automated tests, it is for this reason. How do I check which timezone the platform is set to? The Timezone can be changed in the upper right corner of the dashboards section. Can I restrict user access to the Voice Assure platform? Yes, users with full access rights can set privileges for other users to allow different access levels. What countries does Spearline have coverage in? Network coverage continues to expand as our customers experience continued success and business expansion. To see the full list of countries where Spearline coverage is available, please look at our coverage map and accompanying table here. What is latency? In the context of voice calling and customer contact centers, latency refers to the delay or lag in the transmission of audio data between the parties involved in a phone call or customer support interaction. It is the time it takes for the spoken words of one person to reach the ears of the other person in the conversation. What are the requirements for audio quality testing? There are two methods by which Voice Assure can perform PSTN Quality tests. Read on to learn more. What are the benefits of agent response testing? Agent response testing is a process used in contact centers and customer support operations to assess and improve the performance of customer service agents. This testing involves evaluating how quickly agents respond to inbound calls by measuring their response times. What does the Fax Assure test measure? Once the test is completed, Spearline will report on the following: How does the Fax Assure Test Work? Fax tests can be performed through Spearline’s fixed-line routes located all around the world. What are the benefits of conference testing? Monitoring audio quality and connectivity in a conferencing environment is crucial for ensuring a seamless and productive communication experience. The benefits of audio quality and connectivity monitoring in a conferencing environment include: How do I know what user permissions I have been given? The Admin tab is located in the left-hand navigation bar on the platform. There you will see a list of all users and their assigned user roles. Is there a different price rate to test numbers across mobile networks compared to landlines? Yes. Mobile testing is outside any current PSTN/SIP commercial terms and agreements or minimum monthly/annual agreements that you may currently have with Cyara. Related articles October 2023 What is Voice Assure? How do connection tests work? Import SIP Trunks Comments 0 comments Please sign in to leave a comment.