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  1. Spearline Support
  2. FAQ

How do I resolve microphone issues on Voice Assure Realtime?

To ensure that your microphone is functioning correctly for Voice Assure Realtime, you will need to have the microphone enabled, as this is a requirement of the WebRTC technology we use.

Note:
  • Voice Assure Realtime works best with Google Chrome and Mozilla Firefox. Other browsers may perform well but may have errors or missing functionality.
  • Use the Chrome or Firefox browsers where possible to ensure the best possible experience.

Possible Issue 1 – Chrome Browser Permissions

If the microphone is not detected in Chrome, then please follow the below steps:

  • Chrome – please go to the URL “chrome://settings/content/microphone” and check if chrome is allowed to use the microphone for “platform.spearline.com”
  • Chrome – You can also check that the microphone is allowed by clicking on the “secure lock icon” in the address bar to ensure the mic is allowed for the manual tester.

Please ensure you have the mic enabled on the device and set as default. If using a laptop and using a headset please ensure any built in mic is disabled to ensure there is no conflict.

Possible Issue 2 – Firefox Browser Permissions

If the microphone is not detected in Firefox, then please follow the below steps:

  • Firefox – click on the site identity icon (the lock symbol) in the address bar and under permissions Microphone should be allowed.

Possible Issue 3 – Firewall Restrictions

Your IT team needs to allow communication on the following protocols:

  1. HTTPS
  2. STUN / TURN (UDP and TCP)
  3. Websockets – WSS (if this is being blocked)
Spearline services work on the following IP’s:1)
  1. webrtc1.spearline.com
  2. webrtc2.spearline.com
  3. newturn.spearline.com

Signaling Ports: 443

Media Port for Webrtc1 and Webrtc2 = 10000-20000 UDPMedia Port for newturn = 40000-50000 UDP

The ports on the above IP need to be opened in their firewall. If there is an issue with opening UDP ports, our communication is 100% encrypted using DTLS and SRTP technology.

Contact support

If you are still experiencing issues with your microphone please contact Spearline testing support with a short description of your issue support@spearline.com

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