Welcome to the Spearline Knowledge Center

Long Call testing is designed for troubleshooting issues with unexpected disconnections, and assisting with difficulties in managing SIP re-invite processes on the customer outbound call paths. The SIP Trunk Long Call test examines if the calls persist for the intended duration.

1. Navigate to the Add Campaign Wizard as illustrated below.

   Figure 1. Illustration of Navigation to the 'Add Campaign' Wizard
   

   

   
   

   1. Navigate to the Campaigns module of the platform (this is located here in the left navigation menu).
   2. Select the Number Type for your campaign in the drop-down menu (every number is assigned a number type when it is first entered into the platform. Choose the associated number type for the numbers you wish to test. If you are unsure at this point move to the next step).
   3. Click the Add Campaign button to bring up the Wizard (this is located top right of the page).
2. Campaign Wizard - STEP 1 Complete the setup in Step 1 as outlined below.

   Figure 2. Campaign Step 1
   
   

   1. Name: Give your campaign a name.
   2. Number Type: This is the choice you made in Step 1b. This directly affects the options presented in the Test Type drop-down menu below. This should be set to SIP Quality.
   3. Campaign Type: The campaign type will not be available to select because outbound tests use the company's own outbound routes to dial out.
   4. Test Type: Choose SIP Trunk Long Call as the type of testing you would like to run.
   5. IVR Traversal:Select the IVR that will be used to determine the length of time that a call should remain connected.
   6. Minimum expected length: Enter the minimum time in minutes that a call should remain connected for.
      Note: Calls that disconnect before this minimum duration will be considered as failed tests.
   7. Next: Click Save & Next to continue.
3. Campaign Wizard - STEP 2 Add the numbers you wish to test to the campaign.

   Figure 3. Campaign Wizard - Add Numbers
   

   

   
   

   1. Search | Filter: Use the search and filter options to find a number or group of numbers you would like to add to your campaign.
   2. Add Number: Use the + Add button on the right of the table to add individual numbers or use the + Add all button located in the header to add all available numbers.
      Note: Chosen numbers will be displayed above the table in the Number Preview Window. Use the Delete or Delete All buttons to remove one or all numbers from the number preview.
   3. Next: When you have selected all the numbers you wish to test, click the Next button to move to Step 3 of the wizard.
4. Campaign Wizard - STEP 3 Add the SIP Trunk and Carrier Details you wish to use when testing your numbers.

   Figure 4. Custom Campaign Step 'Add SIP Trunk and Carrier'
   

   

   
   

   1. Search SIP Trunk: Search the available SIP Trunks and select the one you wish to use by clicking the radio button located under the Select column of the table.
      Note: You can only select one SIP Trunk at a time.
   2. Search Carrier Detail: Search the available Carrier Details and use the checkboxes to select as many carriers as you wish to use with the chosen SIP Trunk (the checkboxes are located under the Select column of the table).
   3. Apply Selected: Click the Apply Selected button to add your selections to the campaign.
      Note: The chosen Trunk and Carriers will be displayed above the table in a preview window. Use the Delete buttons if you would like to remove any entries. If you wish to add more Trunks/Carriers just repeat steps a, b and c.
   4. Next: When you have selected all the Trunks and Carriers you wish to use, click the Next button to move to Step 4 of the wizard.
5. Campaign Wizard - Final Step Set your Reporting and Scheduling preferences.

   Figure 5. Campaigns Wizard - Timegroups Scheduler
   

   

   
   

   1. Timezone: Choose the timezone in which your campaign should run.
   2. Send Report: If you wish to have a campaign report emailed, choose the type of report you wish to send and enter the addresses of the people it should be sent to.
   3. Campaign Time Group: Use the drop-down menu provided to select a time group for the campaign.
      Note: If you have not yet created a Timegroup or you would like to edit the Timegroup you have selected, you can do so using the optional buttons which will be shown - + Add Timegroup or Edit Timegroup .
   4. One off Campaign: (Optional) Tick this box if you would like to ignore the Timegroup selection and run a one off campaign at a date and time that you choose.
   5. Run now: Tick this box if you would like to ignore all scheduling information and run the campaign as soon as you click the Save button.
   6. Related Campaigns: If any other campaigns are using the selected timegroup they will be listed here!
   7. Save: Click the Save button to complete your campaign setup.