Knowledge Overview

FAQ

What is IVR?
When running any testing with voice assure, we must use IVR (interactive voice response) Traversals to help us navigate an IVR system unattended and reach a particular point. When you call your credit card company, you will u...
What is PESQ?
PESQ stands for the Perceptual Evaluation of Speech Quality. Voice Assure uses this in its global in-country number testing. PESQ is an objective and recognized industry-standard audio quality measure that takes into consider...
What is Voice Assure?
Voice Assure is a tool that will help you proactively monitor your global toll and toll-free numbers, allowing you to optimize customer experience and communications leading to business growth. Watch the 'Did You Know' video ...
What does the SIP Route Tester measure?
The SIP Route Tester measures audio quality, CLI presentation, and DTMF (touch-tone) functionality. Audio Quality – Cyara will provide an in-country toll number to dial. These numbers are set to auto-answer incoming...
What is Voice Assure Realtime?
Voice Assure Realtime puts the control in your hands and lets you test your numbers anytime, anywhere, using local in-country telephone lines which are connected to the PSTN. Watch the promotional video here to learn more. ...
What is the longest call duration on Voice Assure Realtime?
The longest call duration is 2 mins. Once the duration hits 2 mins, it will automatically disconnect you from the call. Parent topic: FAQ