Knowledge Overview
Dashboards
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Actions
The Actions column is available on many dashboards and locations throughout the platform. Depending on where you are on the platform there may be one or more actions that will be available for you to perform on your numbers, t...
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Dash View
View all testing results by using any of the standard dashboards provided by Cyara or by using your own custom dashboards which you have created. Dashboards enable users to choose a duration of time to view their analytics and gives ...
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Default
View a high level view of all test results and call statistics within a chosen date range. The default dashboard highlights call quality issues, connection issues, and a list of the latest failed test calls. The default dash...
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Default Statistics
View at-a-glance updates on your testing performance such as Best/Worst performing carriers or countries, percentage of failures, number of quality issues and connection issues. By default the statistics are reporting on test...
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Analytics
This dashboard view shows all test results. These results are presented in a table view. Various filters can be applied to the table to filter your results further. To view results, simply choose your filters (Number, Country, Custo...
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Failed Tests
The failed tests dashboard shows only failed tests. These are presented in a table view. Various filters can be applied to the table to filter your results further or setup automated reports based on the results in the table....
Numbers
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DDI
Direct dial-in (DDI) or direct inward dialing (DID) as it is also known, is used by Cyara to allow direct connection to a conference bridge. Connecting directly to the bridge as a host or moderator allows Cyara to complete ou...
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Set/Change DDI Number
Map a specific conference number to be used as a Direct Dial-in number (DDI). Note: Before you begin this task you will need to have at least one conference number added to the numbers section in order to map a DDI ...
Campaigns
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Campaigns Module Overview
You can search, view, add, edit, schedule or delete campaigns from within the campaigns module. It contains all created campaigns and provides several actions that can be performed on those campaigns. Figure 1. Campaigns Mod...
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Add Campaign (Standard)
Standard campaigns are used by 90% of customers. Custom campaigns are only used by customers who have unique requirements for campaign setup or those who have built a custom test case. Note: In order to complete this task y...
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Edit Campaign
Sometimes it may be necessary for you to edit the numbers in a campaign or add a new timegroup or report recipient. This can be done using the Edit action within the Campaigns module. Note: It is not possible to change the ...
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Delete Campaign
Delete a campaign to prevent any further campaigns from being scheduled. Warning: This action will not affect the running of campaigns that are already in progress. This will prevent any further campaigns from ...
Voice Assure Realtime
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Dialing a Number
How to dial a number using the Voice Assure Realtime softphone. Note: Supported Browsers | Voice Assure Realtime is fully compatible with the Chrome and Firefox internet browsers. Other internet browsers may cause issues wi...
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Realtime Call Actions
Several actions can be performed when on a live call. For example, when dialing numbers using the realtime dialler you can navigate through IVR options using the on-screen key pad. Keep reading to learn more about realtime cal...
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Realtime Reporting Table
The Reporting Table shows all previous calls made through the Voice Assure Realtime tester and provides further actions you can take with the call results. Parent topic: Voice Assure Realtime Reporting Table Overview Figure 1....
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IVR Navigation in Restricted Countries
One issue that lies with countries where audio streaming is forbidden is that because we cannot stream audio for these countries in real-time we are unable to interact with the call in real-time. For this reason we have added...
Reporting
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Reporting Module Overview
This article provides an overview of the reporting module. Figure 1. Reporting Module Layout Reporting Module: The Reporting module is located here in the left hand navigation. Search Filters: Use this to quickly find the any report...
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Schedule a Report
To schedule a report, do the following: Tip: Reports are built using the data contained in your saved dashboards. You are provided with three basic dashboards which can be used for scheduling but you have th...
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Schedule a New Report
To add a new report, do the following: Tip: Reports are built using the data contained in your saved dashboards. You are provided with three basic dashboards which can be used for scheduling but you have the...
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Edit a Scheduled Report
Edit the configuration of a scheduled report to change things like report frequency or recipients. Navigate to the Actionscolumn in the Reporting module as illustrated below. Navigate to the Reporting module...
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Delete a Scheduled Report
Delete a scheduled report to stop reports from generating. Navigate to the Actionscolumn in the Reporting module as illustrated below. Navigate to the Reporting module of the platform (t...
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Intelligent Insights
With the right reports, you can easily track your company's connectivity and quality performance, monitor trends and patterns in the telecommunications industry, and prioritize resources for improvement. In this article, we w...
Alerts
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Snooze Alerts
Stop any number from sending alerts for a custom period of time by configure individual custom snooze alert intervals for numbers of your choice. Restriction: Only users with Full Access rights can use the snooze ...
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Edit Snooze Alert
Edit your custom snooze alert intervals for numbers of your choice. Restriction: Only users with Full Access rights can use the snooze alerts feature. To edit a snooze alert, do the following; Navigate to the Numbers...
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Clear Snooze Alert
To ensure that a number is included in realtime alerting you will need to clear the Snooze Alert interval to switch alerts back on. Restriction: Only users with Full Access rights can use the snooze alerts fea...
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Activity Logs for Snooze Alerts
Logs are provided for the Snooze Alerts feature to help provide clarity on actions that have been taken for each number. Logs will provide information including the date and action that was taken along with the name of the pe...
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Interactive Slack Alerts
Interactive Slack alerts make it easy for Telecom teams to stay informed and respond to test failures promptly and efficiently. Teams can directly access critical information related to failed call samples from a Slack channe...
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Slack Integration
Integration can be achieved using Webhooks. To integrate interactive alerts into your Slack environment, follow these steps. To integrate interactive alerts into your Slack environment, you must first generate a Slac...
Resources
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Webhooks
With webhooks, applications can communicate with each other in real time by sending information through HTTP POST payloads to a specified URL. This event-driven programming allows users to subscribe to events within an applic...
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Inbound vs Outbound Testing
When deciding whether or not to test your phone lines you might wonder, should I be testing my inbound lines or my outbound lines? The answer is, whichever is most crucial to your company is the answer. Voice Assure customers...
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One UI
The One UI design was introduced to help customers, who may be using multiple Cyara products, to switch between those products quickly and easily. Secondary to this ease of use case, it was also designed to provide useful inf...
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MOS vs PESQ/POLQA
MOS, PESQ, and POLQA are all methods used to measure and define audio quality in telecoms. MOS focuses on the metrics associated with internal network traffic, while PESQ and POLQA compare and analyze the audio captured on th...
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The Evolution of MOS
MOS has been considered the Gold standard, commonly used to measure the overall voice call quality for decades. It was standardized by the International Telecommunications Union (ITU-T), and generally, it referred to numerica...
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Notification Center
The voice assure notification center, which can be accessed from any page on the platform, provides alerts to any issues which may affect customer experience. The Notification icon will be highlighted in the top right of the screen i...
FAQ
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What is IVR?
When running any testing with voice assure, we must use IVR (interactive voice response) Traversals to help us navigate an IVR system unattended and reach a particular point. When you call your credit card company, you will u...
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What is PESQ?
PESQ stands for the Perceptual Evaluation of Speech Quality. Voice Assure uses this in its global in-country number testing. PESQ is an objective and recognized industry-standard audio quality measure that takes into consider...
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What is Voice Assure?
Voice Assure is a tool that will help you proactively monitor your global toll and toll-free numbers, allowing you to optimize customer experience and communications leading to business growth. Watch the 'Did You Know' video ...
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What does the SIP Route Tester measure?
The SIP Route Tester measures audio quality, CLI presentation, and DTMF (touch-tone) functionality. Audio Quality – Cyara will provide an in-country toll number to dial. These numbers are set to auto-answer incoming...
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What is Voice Assure Realtime?
Voice Assure Realtime puts the control in your hands and lets you test your numbers anytime, anywhere, using local in-country telephone lines which are connected to the PSTN. Watch the promotional video here to learn more. ...
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What is the longest call duration on Voice Assure Realtime?
The longest call duration is 2 mins. Once the duration hits 2 mins, it will automatically disconnect you from the call. Parent topic: FAQ
Admin
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Admin Overview
The admin section provides an overview of all company users. Only users who have been given Full Access user roles can import, add, edit or remove users from this section. Figure 1. Admin Module Layout You can view or co...
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Login
Login to the Voice Assure platform to begin testing and viewing results. To login to the platform, do the following: Navigate to the login page. Enter your Voice Assure credentials and click the LOG IN Results: You will be logg...
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Add User
Onboard new users to the platform using the Add User function. Add users to teams or set roles to provide access rights. Note: You will need to be logged into the platform with Full Access rights in order to complet...
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Edit User
Edit user information to add/remove access rights or to update user's details Note: You will need to be logged into the platform with Full Access rights in order to complete this task. To edit user information, do...
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User Status
Switch a users status between Active and Inactive to temporarily restrict access. Note: You will need to be logged into the platform with Full Access rights in order to complete this task. When a user is set to In...
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Delete User
Delete users to completely remove all their details and access rights from the platform. Note: Any user with Full Access rights can delete any other user. As a safety measure, if you are the last user who has Full ...