Voice Assure Realtime
Voice Assure Realtime gives you access to Cyara’s global infrastructure. With the real-time softphone you can dial numbers from any of our locations using any of our network providers in those locations. This gives you the ability to connect to agents or services in real-time using multiple different routes and/or network providers. Verify issues with connectivity, quality, IVR routing or DTMF recognition in real-time.
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Dialing a Number
How to dial a number using the Voice Assure Realtime softphone. Tip: Voice Assure Realtime is fully compatible with the Chrome and Firefox internet browsers. Other internet browsers may cause issues with the layout or may cause ...
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Realtime Call Actions
Several actions can be performed when on a live call. For example, when dialing numbers using the realtime dialler you can navigate through IVR options using the on-screen key pad. Keep reading to learn more about realtime cal...
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Realtime Reporting Table
The Reporting Table shows all previous calls made through the Voice Assure Realtime tester and provides further actions you can take with the call results. Parent topic: Voice Assure Realtime Reporting Table Overview Figure 1....
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IVR Navigation in Restricted Countries
One issue that lies with countries where audio streaming is forbidden is that because we cannot stream audio for these countries in real-time we are unable to interact with the call in real-time. For this reason we have added...