IVR Traversal
IVR traversals are used to automatically navigate through Interactive Voice Response systems on test calls. Cyara uses this functionality to navigate through these systems to reach an audio prompt which is placed as a destination in the IVR options or to reach a conference bridge which contains the same audio prompt.
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Inbound IVR Traversals
Inbound IVR traversal are used to navigate through Interactive Voice Response systems without any interaction from a caller. By using an Inbound IVR traversal users can reach any point on an IVR or automated attendant system ...
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Add Inbound IVR
Inbound IVR traversals are used to automatically navigate through inbound interactive voice response systems when placing test calls. Note: If you are creating an IVR Traversal for the SIP Trunk Long Call te...
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Edit IVR Traversal
To edit an IVR traversal, do the following: Note: Editing an IVR that is in use will affect the call flow of all tests performed on numbers that have that particular IVR assigned. Navigate to the IVR Traversal module (t...
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Delete IVR Traversal
To delete an IVR, do the following. Note: Deleting an IVR that is in use will cause all test calls to numbers which have the same IVR assigned to fail! Navigate to the IVR Traversal module (this ...
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Outbound IVR Traversals
Outbound IVR traversals are required to complete certain test types. They help navigate Cyara's IVR systems when receiving calls from our customer’s infrastructure. By using Outbound IVR traversals, users can direct an inboun...
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Add Outbound IVR
Outbound IVRs are used for some custom test types. These unique IVRs are mapped to Inbound IVRs to enable navigation on bi-directional calls. Note: In order to complete this task you will need to have at least one Inbound IVR ...