FAQ

When running any testing with voice assure, we must use IVR (interactive voice response) Traversals to help us navigate an IVR system unattended and reach a particular point. When you call your credit card company, you will u...

PESQ stands for the Perceptual Evaluation of Speech Quality. Voice Assure uses this in its global in-country number testing. PESQ is an objective and recognized industry-standard audio quality measure that takes into consider...

Voice Assure is a tool that will help you proactively monitor your global toll and toll-free numbers, allowing you to optimize customer experience and communications leading to business growth. Watch the 'Did You Know' video ...

The SIP Route Tester measures audio quality, CLI presentation, and DTMF (touch-tone) functionality. Audio Quality – Cyara will provide an in-country toll number to dial. These numbers are set to auto-answer incoming...

Voice Assure Realtime puts the control in your hands and lets you test your numbers anytime, anywhere, using local in-country telephone lines which are connected to the PSTN. Watch the promotional video here to learn more. ...

The longest call duration is 2 mins. Once the duration hits 2 mins, it will automatically disconnect you from the call. Parent topic: FAQ

Telecom operators can implement restrictions in certain countries for various reasons. This can affect Voice Assure customers from time to time when trying to dial numbers in-country. Cyara lists known restrictions that you c...

Network coverage continues to expand as our customers experience continued success and business expansion. To see the full list of countries where Voice Assure coverage is available, please look at Cyara's global coverage map...

In the context of voice calling and customer contact centers, latency refers to the delay or lag in the transmission of audio data between the parties involved in a phone call or customer support interaction. It is the time i...

There are two methods by which Voice Assure can perform PSTN Quality tests. Read on to learn more. Method 1: Audio Quality Testing via hidden DTMF Cyara will provide an audio test prompt, which you must upload to your IVR system. A ...

Agent response testing is a process used in contact centers and customer support operations to assess and improve the performance of customer service agents. This testing involves evaluating how quickly agents respond to inbo...

Once the test is completed, Cyara will report on the following: Connection PDD (post-dial delay) Any fax tones detected If the fax is received. Parent topic: FAQ

Monitoring audio quality and connectivity in a conferencing environment is crucial for ensuring a seamless and productive communication experience. The benefits of audio quality and connectivity monitoring in a conferencing e...

Creating a time group and assigning it to a number allows you to automate test calls to that number at regular intervals to measure quality, connectivity, and post-dial delay. Watch the 'Did You Know' video here to learn more...

Emails may be blocked for various reasons. Here are a few ways to troubleshoot should this happen to you. In some cases, the spam filtering system on your email client might have misidentified the automated Voice Assure -...

The latency test replicates your customers’ call flow allowing you to quantify the amount of latency your customers’ experience. The test allows you to proactively measure and benchmark any delay, and with repeated testing, y...

Voice Assure uses DTMF tones to navigate your IVR system to a pre-loaded audio WAV file. This is then measured based on how much the signal degraded from the original. The Cyara in-country server dials your Toll or Toll-Free...

Voice Assure uses ISDN signaling to determine if a call has been answered or if there is a connection-related issue. The Cyara in-country server dials your Toll or Toll-Free contact number using SIP or standard ISDN ...

To ensure that your microphone is functioning correctly for Voice Assure Realtime, you will need to have the microphone enabled, as this is a requirement of the WebRTC technology we use. Restriction: Voice Assure Realtime wo...

The CLI information is available to view from the analytics dashboard. If you cannot see the column, it can be revealed by selecting it from the ‘Add Column’ options menu. This menu is located in the outermost left column and...

The Timezone can be changed in the upper right corner of the dashboards section. Should you wish to review or change the timezone, please click on the Voice Assure icon located in the upper left corner of the platform to...

Fax tests can be performed through Cyara’s fixed-line routes located all around the world. How the Fax Assure test works: Upload your fax numbers to the Voice Assure platform, and once the numbers are loaded, the...

The SIP Route Tester is an outbound testing tool that enables the user to configure their own SIP trunks and carrier routes, allowing you to make informed decisions on your carrier’s performance when dialing out from your net...

The Admin tab is located in the left-hand navigation bar on the platform. There you will see a list of all users and their assigned user roles. Navigate to the ‘Admin’ section of the platform (this can be found here in the left-hand ...

Yes. Mobile testing is outside any current PSTN/SIP commercial terms and agreements or minimum monthly/annual agreements that you may currently have with Cyara. Mobile tests will be charged in addition and separately. Your associate...

In certain countries, there are laws in place which prevent the streaming of audio. This affects the voice assure tester as we use WebRTC technology (Web Real-Time Communication) which requires a two-way audio stream to run c...

You can drill down into your reports using different tabs on your dashboard. These can then be saved to provide a custom dashboard with the metrics you most want to analyze. Watch the 'Did You Know' video here to learn more. ...

Yes, users with full access rights can set privileges for other users to allow different access levels. You can give them ‘read only’ access, where they can only view all the information within the platform, or you can gi...